Frequently Asked Questions
Everything you need to know about shopping at Skillins Greenhouses
What types of plants do you ship?
We ship a wide variety of indoor houseplants, seasonal annuals, perennials, and shrubs. Please note that some delicate or oversized items are available for local pickup only to ensure their health and safety.
How do you ensure plants arrive in good condition?
Each plant is carefully inspected, watered, and secured using professional-grade packaging designed to minimize movement and maintain moisture levels during transit.
What is your return policy for live plants?
We offer a 48-hour health guarantee on all live plants. If your plant arrives damaged or in poor health, please contact us with photos within 48 hours of delivery for a replacement or refund.
Do you offer local pickup and delivery?
Yes, we offer convenient local pickup at our greenhouse locations and local delivery services for larger orders and garden supplies within a specific mileage radius.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Skillins Greenhouses digital gift cards.